With time, online shopping has been firmly embedded in our culture. It is still not easy to order goods without physical contact, an that is at times completely ok. The entire transaction may not be with any hiccups; a person may receive a sub-par product, not receive the ordered product, or at times receive it after a considerable delay. In such cases, knowing how to register a consumer complaint becomes necessary.
Kanoon360 feels every consumer should be treated with dignity and ours is to ensure you go through the complaint process effortlessly. There are several easy steps to take when handling online shopping complaints and we at Kanoon360 has a role to play in the process.
Some of the Frequently Raised Online Shopping Complaints
According to various reports, consumers in India often experience one or more of the following issues when using e-commerce websites:
- Poor Quality or Defective Products: Complaints where a consumer received a product that was not of the quality that it was supposed to be.
- Failure to Deliver Ordered Goods: Although the consumer places an order, it is not satisfied, or not satisfied within the specified time frame.
- Delivery of Incorrect Items: The ordered product comes with a different dimension, colour or some feature.
- Refund Issues: Experiencing problems in obtaining the funds back for a product or service returned is not a new scenario.
- Poor Customer Support: There are challenges faced when attempting to contact customer support in order to have the issue resolved.
Steps to Handle Online Shopping Complaints
- Contact the Seller or E-commerce Platform
The first step is always to contact the vendor or the option where you made your purchase from. Also, most platforms have customer support pages for order issues. To eliminate possibilities of call delay, ensure that you have the following information demographic to have on hand: Order Confirmation Number, Product information along with any required documents such as images relating to the issue, and a description of the problem. It is necessary to be precise in detailing the problem. If other measures become necessary, keep a record of your communications (emails, messages) as it may be used in evidence.
- Review the Return/Refund Policies
Check the policies. Returning the merchandise is simple; however, please read the rules first. Often, there are specific timelines and conditions you must meet in order to be eligible for a return or refund. As a last resort, this steps needs to be taken in the event where the company actively violates its own guidelines or there is no visible solution within a reasonable timeframe.
- Engage Consumer Boards or Bodies
When resolving the issue even firsthand fails, it is important to try taking it further. For example, filing a complaint online with a consumer grievance body or working with governmental structures like the Consumer Protection Act can, for instance, help focus attention on a case.
- Allow Kanoon360 to Do Everything for You.
Sometimes, filing a complaint as a consumer may become more energy draining than anything else, and it does not seem to give realistic results. That is where Kanoon360 handles the complaints for the clients. Our platform greatly enhances the concerns raised by its users in a fast and stress free manner. Whether there are complaints regarding refunds, bad quality, or unresponsive vendors selling goods, Kanoon360 allows users to make complaints, monitor the process, and get satisfactory redress.
How Can Kanoon360 Help You If You Have Trouble with an Online Store
Write Your Complaint: Find your proof and simply fill in a complaint form with your detailed information and leave the rest to us.
Guiding Experts: Our specialists make sure that complaints going through are wild enough to meet the required standards while being supported by ample evidence.
Nutmeg Happenings: Regular communication with the complainant is included in the services we provide in order to promote the development of the case while maintaining its relevance.
Quick Response: The system is ready to act on behalf of the client to avail services and meet the right people whereby the core functions speed up the rates of responses to complaints.
Conclusion
Most complaints about online shopping relate to issues of late or non-delivery in fact, even the worst of such complaints shouldn’t make one anxious. Be it a problem of a late or a wrong delivery with a shoddy caesar product, it is always quite satisfying to know and understand where your limits are and more crucially, what one must do next. When you use Kanoon360, we will be on your side throughout the process and assist you in obtaining the result you are entitled to.
If you have an online shopping complaint that you have not been able to resolve, connect with Kanoon360 now and let do all the heavy lifting for you while you remain calm and composed.
